Our Guarantee
All trees and shrubs installed by Windy Farm Garden Center. are guaranteed for 100% free replacement (variety depending on availability) within a year (365 days) from date of original planting.
*This guarantee applies only to trees and shrubs; it may or may not include labor, delivery fees, and additional materials, which would be additional charges. Any additional charge will be determined by an estimator. This guarantee does not apply to any losses due to neglect, winter-damage, or acts of God, nor does this guarantee apply to plants not installed by Windy Farm Garden Center.
Special Orders Policy
Special orders on out-of-stock items (including plants, custom-planters, furniture, and concrete merchandise) require a 50% deposit. (In the event that we are unable to fill your special-order-item, deposit is fully refundable).
Arrival time for special orders may vary, and cannot be guaranteed.
Returns or Refunds
Perishable items that are not installed by Windy Farm Garden Center staff are non-refundable and non-returnable. (Perishable items include all indoor and outdoor plants, pesticides, chemicals and fertilizers). Non-perishable items can be returned to Windy Farm Garden Center within 7 days of purchase, with receipt, for store credit only. We issue no cash or credit card refunds.
Payments
We accept MasterCard, Visa, American Express, debit cards and personal checks (with a valid driver’s license).
Non-profit organizations must present tax-exemption ID number/certificate at time of purchase; tax exemption cannot be given retroactively.
Code of Ethics
To be fair, just, and helpful to all who are my customers, conducting my business so as to gain the respect and confidence of the general public for our industry. To progress in all ways possible in my qualifications and proficiency as a member of the industry